Contact Information
Last Updated: [July 21, 2026]
At Formulity, we are committed to providing excellent customer support and a reliable shopping experience.
Whether you have questions about your order, our products, subscriptions, shipping, or your account, our customer support team is here to help.
How to Reach Us
Customer Support
Email: support@formulity.com
For questions regarding:
- Orders
- Shipping
- Refunds
- Product information
- Account assistance
Our support team will respond within: 1–2 business days
Creator & Affiliate Program
Affiliate Program Email: affiliate@formulity.com
Creator Program Email: hello@formulity.com
For partnership inquiries, creator collaborations, and affiliate opportunities, please contact our affiliate team.
Company Information
Formulity
Operated by: KEY DIGITAL, LLC
2106 House Ave
Cheyenne, WY 82001
United States
What to Include in Your Message
To help us respond as quickly as possible, please include:
- Full name
- Order number (if applicable)
- Email address used during checkout
- A detailed description of your question or request
For damaged, incorrect, or delivery-related issues, please include any relevant photos when possible.
Customer Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time, GMT-8)
Excluding U.S. federal holidays.
Messages received outside business hours will be answered as soon as possible on the next business day.
Feedback & Suggestions
We value customer feedback and continuously look for ways to improve our products, services, and overall customer experience.
If you have suggestions, comments, or feedback about your Formulity experience, we would love to hear from you.
Customer Satisfaction
At Formulity, customer satisfaction is our priority.
We are committed to providing quality products, transparent information, and responsive customer support.
If there is anything we can do to improve your experience, please do not hesitate to contact us.
Thank you for choosing Formulity.