Last Updated: July 21, 2026

At Formulity, we are committed to providing a reliable and convenient shipping experience for customers worldwide.

This Shipping Policy explains how we process, ship, and deliver orders purchased through our website.

Formulity currently ships internationally and works with trusted fulfillment partners and shipping carriers to deliver your order safely and efficiently.

1. Order Processing Time

After your order is successfully placed, our fulfillment team begins preparing your order.

Orders are typically processed within: 1–3 business days

Processing time includes:

• Order verification
• Payment confirmation
• Product preparation
• Packaging
• Shipment arrangement

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Orders placed during:

• Major sales events
• Product launches
• Holiday seasons
• High-volume promotional periods

may require additional processing time.

If your order experiences a delay before shipment, we will make reasonable efforts to keep you informed.

2. Shipping Rates & Delivery Estimates

Shipping fees and delivery times depend on your purchase method and destination.

One-Time Purchase Orders

Customers purchasing Formulity without a subscription will be charged a standard shipping fee.

Shipping fees are displayed during checkout before payment confirmation.

Subscription Orders

Customers who choose a Formulity subscription receive:

Free Shipping Included

Subscription orders are automatically shipped according to the selected subscription schedule without additional shipping charges.

Subscription customers may manage, pause, or cancel future shipments according to our Subscription Cancellation Policy.

3. Shipping Methods & Carriers

Formulity works with multiple fulfillment and shipping partners to provide reliable delivery worldwide.

The shipping carrier selected for your order depends on:

• Destination country
• Delivery address
• Shipping availability
• Carrier performance
• Local delivery conditions

Available carriers may include:

• USPS
• UPS
• FedEx
• Local postal services
• International logistics partners

The carrier used for your order may vary depending on your location.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

4. Estimated Delivery Information

Delivery times begin after your order has been processed and shipped.

The delivery times shown above are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to:

• Customs processing
• Weather conditions
• Carrier delays
• Local delivery conditions
• Other circumstances outside of Formulity’s control

Formulity is not responsible for delays caused by shipping carriers, customs authorities, or local delivery services.

5. International Orders, Duties & Taxes

For international orders, customers are responsible for understanding and complying with their country's import regulations regarding dietary supplements.

International shipments may be subject to:

• Import duties
• Customs fees
• VAT
• Taxes
• Brokerage fees
• Other charges imposed by local authorities

These charges are not included in the product price or shipping fee unless explicitly stated.

Any customs duties, taxes, or import-related fees are the responsibility of the customer.

Formulity is not responsible for delays caused by:

• Customs inspections
• Import restrictions
• Government regulations
• Incorrect customs documentation

We recommend checking your local regulations before placing an international order.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to: 48 hours

for tracking information to become active.

If your tracking shows "Delivered" but you have not received your package:

• Check your mailbox, front door, garage, or other delivery locations
• Contact your local carrier
• Contact Formulity customer support if additional assistance is needed

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review:

• Full name
• Shipping address
• Apartment/unit number
• Postal code
• Phone number

If incorrect information is provided, please contact us immediately:

support@formulity.com

We will attempt to update your order before shipment.

Once an order has been shipped, Formulity cannot guarantee address changes or delivery corrections.

Formulity is not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete shipping information.

8. Delayed, Lost, or Damaged Packages

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances outside of our control, including:

• Severe weather
• Carrier delays
• Customs delays
• Transportation disruptions
• Incorrect shipping information

If your package:

• Has not received tracking updates for an extended period
• Appears lost during transit
• Arrives damaged

please contact: support@formulity.com

Please include:

• Order number
• Full name
• Shipping address
• Photos of damaged packages or products (if applicable)

Our team will review the situation and provide appropriate assistance.

9. Returned Packages

Packages may be returned to Formulity due to:

• Incorrect address information
• Failed delivery attempts
• Customer refusal of delivery
• Customs issues
• Other delivery-related circumstances

If your package is returned, please contact:

support@formulity.com

Our team will review the situation and determine available options.

Additional shipping charges may apply for reshipping returned orders.

10. Military Addresses

At this time, Formulity does not ship to APO, FPO, or DPO military addresses.

Customers are responsible for providing a valid residential or commercial shipping address that can be serviced by our available shipping carriers.

Orders placed with military addresses may be canceled or refunded if we are unable to fulfill the shipment.

11. Contact Us

If you have questions regarding your shipment, please contact:

Formulity Customer Support

Operated by:
KEY DIGITAL, LLC

2106 House Ave
Cheyenne, WY 82001
United States

Email: support@formulity.com