Refund Policy

Last Updated: [July 21, 2026]

Customer Satisfaction Guarantee

At Formulity, customer satisfaction is our priority.

We stand behind the quality of our products and want you to shop with confidence.

If you are not completely satisfied with your purchase, Formulity offers a 30-Day Money-Back Guarantee on eligible purchases.

30-Day Money-Back Guarantee

If you are not satisfied with your Formulity purchase for any reason, you may request a refund within 30 days from the delivery date.

We offer a 30-day no-questions-asked money-back guarantee to help you try Formulity with confidence.

Refund Eligibility

To be eligible for a refund:

  • Your refund request must be submitted within 30 days of delivery
  • You must provide your order number or proof of purchase
  • The request must be submitted through our official customer support email
  • The order must have been purchased directly from formulity.com

Refund requests from unauthorized sellers, marketplaces, or third-party websites are not eligible.

Opened and Used Products

We understand that dietary supplements are personal consumable products.

For this reason, both opened and unopened products may be eligible for a refund within the 30-day guarantee period.

In most cases, you are not required to return opened products or empty bottles.

However, in certain situations, our customer support team may request that the product be returned for verification or processing purposes.

If a return is required, please contact our customer support team before sending any items back.

Our team will provide:

  • The correct return address
  • Return shipping instructions
  • Any additional information required to complete your return

Please do not send products back without receiving return instructions from Formulity, as unauthorized returns may not be processed.

How to Request a Refund

To request a refund, please contact our customer support team:

Email: support@formulity.com

Please include:

  • Full name
  • Order number
  • Email address used during checkout
  • Reason for your refund request (optional)

Our support team will review your request and respond within: 1–3 business days

Refund Processing

Once your refund request is approved:

  • Refunds will be issued to the original payment method used during checkout
  • You will receive a refund confirmation email
  • Processing times may vary depending on your bank, credit card provider, or payment service

Most refunds are completed within: 5–10 business days after approval

Restocking Fee

Formulity does not charge any restocking fees for approved refunds.

Customers will not be charged additional fees for product handling or restocking related to eligible refund requests.

If a product return is required, our customer support team will provide the appropriate return instructions and address before any item is shipped back.

Shipping Costs

Original shipping charges are generally non-refundable.

However, shipping costs may be considered for refund in cases including:

  • Incorrect product shipped by Formulity
  • Damaged products caused during shipment
  • Product defects confirmed by our support team

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

please contact us within: 7 days of delivery

Please include:

  • Order number
  • Description of the issue
  • Photos of the product or package when possible

Our team will review the issue and provide an appropriate solution, which may include:

  • Replacement shipment
  • Refund
  • Other resolution depending on the situation

Order Cancellation Policy

Orders may be canceled before they are processed or shipped.

Once an order has been processed or shipped, cancellation is no longer available and the order will be handled according to this Refund & Return Policy.

To request cancellation, contact: support@formulity.com

as soon as possible after placing your order.

Subscription Orders

If you purchase a subscription plan, your subscription will automatically renew according to the terms displayed during checkout.

You may cancel future subscription orders at any time before the next billing date.

Cancellation requests submitted after an order has been processed or shipped will not stop that shipment.

Eligible refunds will be handled according to this Refund & Return Policy.

International Orders

Formulity ships products worldwide.

Customers outside the United States acknowledge that:

  • Delivery times may vary depending on destination country
  • Customs authorities may inspect shipments
  • Import duties, taxes, or fees may apply depending on local regulations

Formulity is not responsible for delays, additional fees, or delivery issues caused by customs authorities or local regulations.

Refund requests for international orders are still eligible according to this 30-day guarantee.

Refund Limitations

To protect our customers and prevent refund abuse, Formulity reserves the right to refuse refund requests that involve:

  • Fraudulent activity
  • Excessive refund claims
  • Unauthorized purchases
  • Abuse of the guarantee policy

Refund decisions are made on a case-by-case basis.

Changes to This Refund Policy

Formulity reserves the right to update this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact:

Formulity Customer Support

Operated by: KEY DIGITAL, LLC

2106 House Ave
Cheyenne, WY 82001
United States

Email: support@formulity.com